I have loved words my whole life, from stories told to me by family to writing my first poem in second grade. But having a way with words and saying all the right things at the right time means absolutely nothing without action.
I can say I am committed to my job, but unless I put the work in on the projects – those words are meaningless. (I am sooooo preaching to myself today as I prepare to trade this little iPhone screen for the big screen of my work computer).
I think James, the brother of Jesus, put it better than anyone when he wrote, “Dear friends, do you think you’ll get anywhere in this if you learn all the right words but never do anything? Does merely talking about faith indicate that a person really has it? For instance, you come upon an old friend dressed in rags and half-starved and say, ‘Good morning, friend! Be clothed in Christ! Be filled with the Holy Spirit!’ and walk off without providing so much as a coat or a cup of soup—where does that get you? Isn’t it obvious that God-talk without God-acts is outrageous nonsense?” – James 2:14-17 MSG
Kind words may encourage the hurting for a minute. But authentic action can change people forever – beginning with you.
I’m reading a couple books by Eliyahu Goldratt right now and would highly recommend anything he has written!
These principles are most definitely applicable to my field of healthcare quality and patient safety.
I had a family member ask me what Patient Safety is in an attempt to understand what it is that I do. When I explained to him that death numbers from complications related to errors in health care are right up there with cancer and car crashes and that my work revolves around improving processes to make care safer, he replied, “Oh, I thought maybe Patient Safety Officer meant that you stood outside the hospital elevators to make sure patients had seatbelts on!” 🙂
Oh, sometimes I wish it were that simple. But principles like this can make keeping patients safe much simpler!
Principles on #DrivingContinuousImprovement
Based on #TheGoal by #EliyahuGoldratt – #RecommendedReading
•#Improve the overall #system, not just the individual parts
It is almost impossible for even the best of the best to move forward in a culture of blame and anger.
So at home, work, and in every aspect of life, let’s work at bringing out the best in each other. Let’s build strong processes and frameworks for success, being quick to point out gaps in processes but strengths in people.