In my industry, Healthcare Quality and Patient Safety, there are many programs that teach team training. And that’s a good thing. In this and many other industries such as air transportation and manufacturing, the high reliability produced by great teamwork does much more than create successful popular businesses. It can literally save lives.
My idea of a high functioning team is one in which miscommunication rarely occurs and when it does it is quickly clarified so all members are working from the “same playbook” and “dancing to the same beat” once again. This correlates well with the research coming out of the Patient Safety and Healthcare Quality arenas which aggregate data from adverse patient care incidents across the country. The most commonly identified causitive factor of adverse events in healthcare is breakdown in communication, a.k.a poor teamwork.
However, I sometimes wonder if we spend too much time teaching complicated methodologies on what it takes to be a winning team. I saw this simple acronym come across my LinkedIn feed today (unsure of original source of the quote) that summed up great teams in one little square on my cell phone screen.